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wanimart.com Refund and Returns Policy

Returns & Exchanges Policy:

At WaniMart, we strive to provide fresh groceries and quality products to ensure a smooth and reliable shopping experience for our customers. If you receive a product that is damaged, incorrect, or not in acceptable condition, we are committed to resolving the issue quickly and fairly.

Please read the following policy to understand how returns, refunds, and exchanges are handled

1. Overview:

WaniMart offers returns, refunds, or exchanges in cases where customers receive:

  • Damaged or defective products

  • Incorrect items different from the order

  • Expired or poor-quality products

  • Missing items from the order

To ensure timely resolution, customers must report such issues within 24 hours of receiving the order.

Due to the nature of grocery and perishable products, returns may be limited to specific situations described below.

2. Returns:

Customers may request a return if:

  • The product delivered is damaged, defective, or expired

  • The wrong product was delivered

  • An item in the order is missing

To initiate a return request, customers should contact WaniMart customer support and provide relevant order details.

NOTE: Make the proper videos while doing unboxing of the delivered products.

Non-Returnable Items

The following items may not be eligible for return unless they are damaged or incorrect:

  • Fresh fruits and vegetables once accepted

  • Perishable food items that have been opened or used

  • Products that have been consumed or partially used

  • Items returned after the allowed reporting period

WaniMart reserves the right to review return requests and determine eligibility.

3. Refunds:

If a return request is approved, customers may be eligible for a refund.

Refunds will be processed through the original payment method used during the purchase.

Refund Timeline -

  • Refund processing may take 5–7 business days depending on the payment provider or bank.

  • In some cases, customers may receive a store credit or replacement instead of a monetary refund.

WaniMart will notify customers once the refund process has been initiated

4. Exchanges:

In certain cases, WaniMart may offer a product exchange instead of a refund.

Eligible exchange situations include:

  • Wrong product delivered

  • Damaged or defective product

  • Quality issues reported within the allowed timeframe

Exchange requests will be processed based on product availability. If the product is unavailable, a refund or alternative product may be offered.

5. Shipping Returns:

For approved returns, WaniMart may arrange for the item to be collected by our delivery partner or request the customer to follow specific instructions provided by our support team.

Customers should ensure that:

  • The product is kept in its original condition and packaging

  • The product is available for pickup if required

Return shipping arrangements will be communicated by the WaniMart support team.

Contact Support !!

If you need assistance with returns or exchanges, please contact our customer support team.

Email: support@wanimart.com
Phone:+91 831 942 3349
Website: https://wanimart.com

Our team will review your request and assist you as quickly as possible.

Have Any More Questions?

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team.

  • We are always happy to help!
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